We tend to “thank” service men and women today and although our volunteer military deserves all respects, our reverence is reserved for those who made the ultimate sacrifice.  Most of us won’t visit cemeteries or ceremonies today.  Swimming pools and barbecues make the agenda.  Wreath laying gets caught on the news. American flags will grace our mailbox.  It doesn’t [...]

Part II in our Dell customer service saga reveals a surprise. An unexpected resources brings resolution to an issue...

With all the choices for quick gratifying communication channels, who has time to actually write any more?